Life

Marie Louise McConville: Bank account hackers leave me stressed out

I was left leading a complicated life this week after my bank details were scammed and my debit card cancelled
I was left leading a complicated life this week after my bank details were scammed and my debit card cancelled

What. A. Week.

I suppose that's life, isn't it? Unpredictable.

One minute things are just jogging along nicely, the next, your row of dominoes just collapses.

It all started early in the week when some lowlife managed to somehow get access to my banking details and attempted to buy £173 worth of goods from Asda.

I got a really suspicious-looking text to my phone alerting me to this and also telling me whoever it was had also tried to buy something from a food delivery company.

Now, I'll be honest, the text looked like a scam. There was no indication it was from my bank so I was a bit unsure about what to do.

Then, I got a phone call from a number in the Republic. It was a pre-recorded message saying it was the fraud team at my bank and I should call them, but again, I didn't know if it was real.

Feeling a bit panicky, I called the bank anyway and after an age of being passed around and people cutting me off and me having to wait a lifetime to get through again, I eventually spoke to the fraud team who told me the texts and phone message were genuine.

They informed me they had cancelled my debit card - just like that - and a new one would be issued within five days.

Well, that was just great. I had no cash and no diesel but had thankfully bought bread and milk that morning.

I was not at all happy that I had been left in this position and that a five-day wait was the best they could do and it really didn't help that the bank employee told me to 'be patient and just shop online' - yeah, ok, I'll just get my diesel online then.

Put in simple terms, the customer service from the bank absolutely sucked.

So, the next few days were complicated to say the least.

It basically took the whole morning to sort it out and then, my laptop packed in.

Of course, I was in the middle of a shift at home, in the middle of sending copy and in the middle of a breakdown at this point.

After phone calls and Facetimes, the wonderful David from our IT department performed some virtual surgery and got me up and running again but of course, I was behind schedule and thus, stressed.

Then, at the weekend, I dragged the kids out of bed super early for optician appointments.

It was only when we got to the store that I was informed the appointments aren't for another two weeks.

I just don't know how I made such a mistake - am I losing my mind?

I don't mind admitting the week left me feeling worn out and in a bit of a tizzy.

Here's hoping things start to improve.

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